Send reminders with a useful next step
Review timing, purpose and the customer’s next step.
Choose the moment
Identify when a reminder or follow-up is useful in the client journey.
Write the message
Include the appointment details or next action the client needs.
Review the response
Give the team a clear way to handle questions and requested changes.
In your business
Hair Salons
Keep follow-ups relevant to cut & finish in your salon.
Frequently asked questions
Can reminders be sent automatically?
Timing and trigger options depend on the messaging channels and rules available in your plan. Discuss reminder setup.
What belongs in an appointment reminder?
Include the service or visit reference, date, time and location, plus a clear way to ask for a change. Explore appointment details.
How are follow-ups different from marketing campaigns?
A follow-up responds to a specific visit, conversation or agreed next step. Explore marketing campaigns.